Enrolment Policy

There are several forms the make up the Bright Angels Children’s Centre enrolment packet. This enrolment packet must completed and in our possession before we can assume the responsibility of caring for your child. This is to ensure that your child will get the very best care possible and satisfies the record keeping requirement of state licensing guidelines. All forms will be reviewed annually. If there are changes to any of the forms in the enrolment packet, please notify your director to update your records.

If you have any questions regarding the completion of these forms, please feel free to ask your director.

TUITION / PAYMENT PROCEDURES

Please visit our facility closest to you so we can provide you with our fee structure and program information. We accept Affordable Child Care Benefit (formerly called Subsidy) and we are registered to receive funding to reduce fees for parents.

Payment may be made by check, money order or cash. There will be a late fee of $5 for every day payment is late. Repeated late payments may be grounds for termination and parents who are more than 2 weeks late on payment will be denied childcare until account is made current.

We ask you to consider how you would feel if your employer came to you on your expected payday and told you that your pay-check would be delayed?

The success of our Centre depends upon the prompt payment of tuition/fees in order to take care of day-to-day expenses that are encountered. Tuition and fees are computed with the following factors in mind:

1. Food, health supplies, craft/activity/curriculum supplies, toys, computers, play equipment and books provided for the children
2. Outside play equipment
3. Employees’ Social Security, Medicare, Workers Compensation, Unemployment Compensation and employee benefits
4. Employees’ continuing education
5. Employee wages and benefits
6. Building cost, heat, electricity, telephone, maintenance, and liability insurance
7. Additional time spent, each day, on record keeping, parent-provider communication; clean up from daycare, and shopping trips for food and supplies

No refunds will be issued if the centre is forced to close due to weather-related closures.

Parent Vacation : You must continue to pay your tuition on your vacation to hold your daycare spot.

BOUNCED CHECKS

If a check is returned for non-sufficient funds, there will be a $30 fee incurred as a result of the returned check. Childcare services may be halted until full payment of tuition and NSF charges has been made. In addition, upon the second returned check within 6 months, only cash will be accepted for 3 months.

LATE FEES

A $1.00 per minute late pickup fee will be assessed for all children picked up after closing. This must be paid in cash at the time of pickup, or before the child’s next regularly scheduled day. This will be strictly enforced, and habitual tardiness may result in termination of services.

HOURS OF OPERATION

We are open from 6:30 am until 6:00 pm Monday to Friday. We offer both full and part time care. Full time is considered from 30-50 hours per week. Part time is considered less than 29 hours per week. Add-ons or schedule changes may be accepted to our daily schedule only if there is a position open for that day, and they will be accepted on a first come, first served basis. Please remember that schedule changes of this nature create some disruption to our normal schedule. We would appreciate as much notice as possible, so that we can plan for meals, sleeping arrangements, and any changes in activities that may occur.

We maintain an open door policy for parents during daycare hours. This means that parents are always welcome to call or drop in to see their children. We would appreciate your taking into consideration our schedule when dropping in or calling, and remember that visitors usually cause
children to react in an excited manner. If you call during the day, please be aware that we may be busy with the children and may not be able to answer the phone. If you would leave a message, we will call you back as soon as possible.

ARRIVAL AND DEPARTURES

Children are to arrive clean and fed (unless arriving just before a meal time). We will try our best to send your child home with a clean diaper, and would appreciate the same consideration when you drop off.

It is normal for some children to have difficulty separating from parents, or cry when dropping off. Please make your drop off brief, the longer you prolong the departure, the harder it gets. A smile, cheerful good-bye kiss, and a reassuring word that you will be back is all that is needed. In my experience, children are nearly always quick to get involved in play or activities as soon as parents are gone.

Please be brief at pick-up times, as well. This is a time of testing, when two different authority figures are present (the parent and the provider). All children will test to see if the rules still apply. During arrival and departure, we expect parents to back up our rules. Please be in control of your child during
pick up times.

Our normal procedure is to release the child only to his/her parents, or someone else the parents designate on the Authorized Pick up and Emergency Contact Form. If someone other than the parent is to pick up the child, please notify us ahead of time. A verbal notice is fine on that day, if this person is on the list of people who are authorized to pick up your child. If the person is NOT on that list, we MUST have written permission to release your child.

Please inform emergency contacts, or people designated to pick up your child, that if we do not know them then we will need to ask for identification. This is not meant to offend them. This is simply a measure taken for the child’s protection.

Drop off and pick up are not good times to discuss serious problems. Little ears and minds hear and understand everything. Your director/manager can set up a time where the issues can be discussed in private.

SIGN IN / OUT

It is required by provincial law that all parents sign their child in and out each day. For your convenience, a sign in/out sheet, pen, and a clock are located by the door, this gives us a written record of the child’s attendance, hours, and the person who brought/picked up the child each day.

ABSENCES

Childcare fees are based on enrolment (a reserved space), not on attendance. To maintain a reserved space, fees must be paid during the absence of a child due to illness, holidays, vacation, or for any other reason.

HOLIDAYS / VACATIONS

The following is a list of the holidays that Bright Angels Children’s Centre Daycare will be closed:

● New Year’s Day
● Family Day
● Good Friday
● Easter Monday
● Victoria Day
● British Columbia Day
● Thanksgiving
● Remembrance Day
● Christmas Eve (all centres close at 1:00pm)
● Christmas Day
● Between Christmas and New Year’s – please check with your director/manager for specific dates

CLOTHING / ATTIRE

Children should arrive dressed for play. We like to have fun! Having fun involves outdoor play and lots of messy activities, so make sure that your child is dressed appropriately. Please don’t dress your child in nice clothing and expect them to be spotless when you arrive to pick them up. Clothing should be comfortable and seasonally appropriate for outdoor play. Make sure to include hats, mittens, boots and coats for cold weather.

PERSONAL BELONGINGS

We prefer that children do not bring toys from home. Exceptions to this policy will be that a child may bring a favourite sleepy toy for nap-time only, and toys may be brought for show and tell activities. We are not responsible for any loss or breakage of personal items. All personal items MUST be clearly marked with the child’s name.

SUPPLIES

Parents must supply the following items to be kept at the centre:

Diapers, wipes, pull-ups, powders/ointments, bottles, blanket and crib sheet for rest time, a complete change of clothes (replace when soiled) and sunscreen.

All personal belongings should be marked with your child’s name. Eating utensils, cups and dishes will be supplied. If any of these items are brought, they must be marked with your child’s name, to avoid mix-ups with other children.

Donations help us keep costs down, so if you have any of the following items on hand and are willing to donate them, it would be greatly appreciated. This is not mandatory.

Dress up clothing, costumes, jewelry, hats, etc.
● Paper of any kind, brown, white, coloured, waxed, foil, etc.
● Books
● Crayons, water-colour paints, or any misc. art supplies, such as fabric scraps, glitter, pipe cleaners, paper plates, etc.
● IDEAS! We welcome any ideas that you may have for fun activities or crafts!!!

INFANTS AND TODDLERS

Infants and toddlers will not necessarily follow the same schedule as the preschoolers. They are not capable of sitting still for circle time, may need a morning nap, etc. Infants are always fed on demand. Breast feeding infants need to have an adequate supply stocked and properly labeled. Toddlers usually eat meals and snacks on a set meal schedule.

A report will be prepared for each infant/toddler each day. It will include things such as, time of feedings, what was eaten, amount eaten, time of diaper checks and results, times of naps, any medication given, and various comments about the child’s day.

PRESCHOOL SCHEDULE

Preschoolers enjoy a structured schedule that allows for flexibility. A schedule helps the day to flow more smoothly and allows the children to anticipate upcoming events. We will adhere to our written schedule to the best of our ability. There will be times when we have to make adjustments to the schedule.

We appreciate families considering our schedule when picking up or dropping off children. It is better if arrivals and departures do not occur during quiet time, but when they do, please take note of the fact that children may be sleeping. Come and go as quietly and quickly as possible. Children who arrive during quiet time will be expected to rest or play quietly until the rest period is over.

We thank you for the information you filled out for us regarding your preschooler’s individual needs and schedule. It will help us get to know your child better.

MEALS

It is our belief that infants should be fed on demand. If parents have another feeding schedule in mind, we will need to discuss, so that the infant’s needs will be adequately met.

If your child has allergies, and requires a modified diet, we must be notified of this in writing.

We never force a child to finish what is on his/her plate, but we do encourage each child to try one or two bites of everything. Sometimes they are surprised by what they like! All eating patterns will be communicated to the parents.

CLEANLINESS / HYGIENE

We do our best to maintain strict cleanliness and hygiene standards. Children’s hands are washed before and after meals and after toileting. We use paper towels for drying hands, so children do not have to use the same towel. All employees are required to wash their hands frequently and also use antibacterial gel.

Infants sleep in separate cribs or pack and plays, with clean sheets used only by them. Beginning at toddler age, washable nap mats are used. Each child has a separate nap mat; with a sheet and a blanket that are washed weekly (unless soiled, then they are washed as often as necessary) and
mats are wiped with disinfectant weekly.

Children use separate cups, plates, bowls and eating utensils that have been thoroughly washed. High chair trays, etc. are disinfected after each use. We disinfect toilet seats and clean potty chairs between each use.

FIRE DRILLS

We are required by provincial law to do 1 fire drill per month at each location. We vary the time of day to help the staff and children prepare to evacuate the building quickly and safely. We will not do fire drills when the temperature is below 0 degrees or above 30 degrees.

TOILET TRAINING

When you feel your child is ready for toilet teaching or is turning 3 (whichever comes first), we ask that you begin this teaching at home during a weekend or vacation. We will follow through and encourage your child while in our care. The child must be showing signs of readiness. When a child is ready, the process should go pretty quickly. The child must be kept in pull-ups or 5-ply training pants at all times. Putting a child in diapers part time, and training pants part time, can be confusing and delay the training process.

Please keep in mind that the activity level here can distract your child from responding to an urge to use the potty, more so than at your home. Therefore, we may continue to use diapers or pull-ups until your child can and will announce that he/she must use the bathroom (not just at home, but here, as
well) and can control his/her bladder and bowels for a few minutes beyond that announcement.

Parents need to supply training pants with plastic pants or pull-ups, plus a couple of extra changes of clothing each day (don’t forget the socks!).

During toilet training, we ask that the child be dressed in “user friendly” clothing, as much as possible. The best items are shorts and pants with elastic waists, or dresses. Try to avoid really tight clothing, pants with snaps and zippers, and overalls. These are difficult for children to remove “in a hurry”.

We charge an extra fee for children ages 3 and above who are still in diaper. Please talk with the classroom Teacher/Staff if you started working with potty training at home for us to follow through.

NAP / QUIET TIME

There will be a designated nap/rest time each day. All children must nap, rest, read or play quietly during this period. Rest time gives children a much needed break during the day. Without rest time, some children are argumentative in the afternoon, short-tempered with others, and not real happy when they go home in the evening.

Infants nap at varying times and their schedules will be accommodated. Somewhere between 12 and 18 months, children usually drop down to one nap per day. At this time, we will attempt to put them on the scheduled nap/rest period.

SPECIAL NEEDS

Bright Angels Children’s Centre will make all reasonable modifications to our policies and practices to accommodate children with special needs, unless to do so would be a fundamental alteration of our existing program. Each child will be evaluated on an individual basis to determine eligibility.

PARENTAL INVOLVEMENT

There will be times and ways you can get involved in your child’s daycare experience. You are welcomed and encouraged to participate in any or all of these. Some examples of ways to be involved include:

● Lending objects for units of study
● Coming and talking about your job, when asked
● Helping your child at home with the concepts we are studying here (see monthly newsletter)
● Helping your child prepare for “Show and Tell”
● Helping to provide treats or other items for our parties

ACTIVITIES / CURRICULUM

Our main objective is to have fun, improve social skills, and encourage creative expression. We will utilize a variety of activities to accomplish this goal. Free play, reading, arts and crafts, music/singing, dancing, dramatic play/pretend, puzzles, and educational TV/videos are just some of the activities we will be doing.

Music helps to develop young brains and will play a strong role in day-to-day activities. We may have special music activities and may also play music during other activities, for example, during arts and crafts or meal times. Some of the music we will be using may include, classical, children’s songs (by a variety of artists), foreign language tapes and others.

Television will be used as a tool to help children unwind and relax. We usually watch no more than one hour of television per day, and some days none at all. The exception may be on rainy days, or if we are having a particularly difficult day. We carefully screen everything the children watch and watch along with the children. We avoid any type of graphic images, potentially frightening images, unpleasant language, or anything of that nature, as we believe that young children are extremely impressionable.

We prefer to err on the conservative side when choosing appropriate viewing. Children of all ages will be taught age appropriate curriculum daily.

TRANSPORTATION

If the weather is dangerous for driving, we will not be providing transportation to and from the elementary schools. Please contact the daycare for more information on a daily basis. The safety of our staff and families comes first.

WEATHER CLOSURES

The daycare may be closed early if the weather conditions are bad. Please contact the daycare for more information on a daily basis. This is due to our concern for the safety of the children and staff. We apologize for any inconveniences that this adjustment might cause.

CENTRE RULES

There are certain centre rules that all children will be taught and expected to follow. This is for the safety and well being of everyone. In addition we realize that we must expect a certain amount of wear and tear where children are concerned, we do not want to have our centre “demolished”.

There will be no running permitted in the centre. Hitting, pushing, biting, grabbing, kicking, spitting, or pinching other children/infants/adults will NOT be allowed. No standing or climbing on chairs or tables. There will be no use of obscene, derogatory or disrespectful language.

Children may not walk around the centre with food, cups or bottles. Respectful treatment of other people and all property, toys, and furniture is expected. Willful destruction of property will be charged to the parent at the cost to replace the item. Please support us in the enforcement of these rules, in
order to create a better environment for all (see Departure and Arrival).

No smoking is permitted on the premises as per state law; this included parents and staff.

REPORTING REQUIREMENTS

Always be sure to let your director know when you drop your child off if he/she has any unexplained cuts or bruises. All children that come to daycare with injuries have them logged into the child’s file.

If you ever feel that Bright Angels Children’s Centre is not operating in a safe manner, please bring the matter to our attention. If you desire a copy of the provincial licensing guidelines, we will be happy to supply you one. We are proud to say we do our best to follow provincial licensing guidelines to the letter. Our staff is highly trained in knowing and complying with all applicable provincial and local laws.

CHILD ABUSE REPORTING POLICIES AND PROCEDURES

Parents, please note. Regardless of if management was informed or not, staff are required by law to report suspected or disclosed abuse. Failure to report abuse can result in prosecution under Family and Child Services Ace.

We are NOT permitted to contact the parent, unless specifically directed to do so by the child protection social worker (Ministry for Children and Families). Reporting procedures are designed to protect the child.

Our responsibility is to report suspicion/disclosures, NOT determine if abuse has occurred. It is the responsibility of the Ministry for Children and Families and/or the Police to investigate and decide if abuse has occurred. Our concern is the safety and well being of the child. (updated 2019/04/25)

INDOOR / OUTDOOR PLAY

Indoor play : We provide a variety of age-appropriate toys for indoor play. Toys may be rotated or placed temporarily out of use so that the children do not become bored. Younger children have less-developed organizational skills and can get easily frustrated or upset when there are too many
toys to choose from. It is also more difficult for them to help with clean up when there are toys everywhere, because it is so overwhelming to them. For this reason, during free play times, each child may select one or two things at a time to play with. They will be shown how to put those things away before selecting something else.

Outdoor play : We will be playing outdoors every day that weather permits. Please make sure that your child is appropriately dressed (see Clothing/Attire section) for outdoor play at all times. Our activities will include walks, playground, water play (sprinkler in summer), and others. We do not go outside when the temperature is below 0 degrees (including wind chill), or above 30 degrees (including heat index). We are mandated by provincial law to take the children outside. Parents who feel that their child is not well enough to participate in outdoor activities must keep them out of daycare until they are able to participate in all activities.

DISCIPLINE

We maintain a positive discipline policy, which focuses on prevention, redirection, love, consistency and firmness. We stress two main patterns of behaviour: respect for other people and respect for property. The children are explained the rules of the centre frequently, so they are all familiar with the guidelines. Please keep in mind that there WILL be disagreements between children. Young children have a hard time expressing their feelings. Sometimes they hit, throw toys, bite, etc. We will try to prevent problems, redirect when appropriate, discuss inappropriate behaviour, encourage making
amends when offense involves another person, and sometimes withdraw privileges based on the principle of “natural consequences”. An example might be where a child is misusing a toy then he/she will not be allowed to play with the toy for a period of time.

Under NO CIRCUMSTANCES will there be any spanking, physical abuse, verbal abuse, name calling or isolation used. Neither food nor sleep will ever be withheld from children as a means of punishment.

If a discipline problem arises that does not respond to the above mentioned techniques, we will hold a conference with the parents. Together, we will try to find a solution. You may be called to remove your child if his/her behaviour prevents us from being able to properly care for the other children. If the problem continues, other arrangements for the care of the child will have to be made, for the safety and well being of all.

ANTI-BULLYING

Staff observes the child for patterns that can help identify possible causes and find effective ways to deal with the issue. This bullying behavior can be defined as far more challenging than everyday type behavior. Bullying is not done playfully or jokingly, but hurtfully and negatively whether verbally or physically.

Staff will intervene promptly when aggressive actions or bullying occurs or is brought up to them but treats each child with dignity and respect. Parents will be informed and will be asked for input with a plan for the behaviour and the strategy when the child is in the Centre is implemented. Depending on the severity, the child will be placed on probationary admission. Children participating in any such actions will be monitored for effectiveness during the probationary period.  If the bullying behavior continues it can go as far as immediately revoking their admission.

ILLNESS

Bright Angels Children’s Centre is a “well-child care facility”. At no time do we provide sick child care. The following illness policies will be strictly enforced, for the health, wellbeing and safety of all concerned.

Sick Child Policy : Under no circumstances may a parent bring a sick child to daycare, if the child shows any signs of illness (see SYMPTOMS REQUIRING REMOVAL OF CHILD FROM CHILD CARE ), or is unable to participate in the normal routine and regular day care program. Sick children
will expose all children and staff members who they come in contact with. These people can in turn expose the other children. Sick children want care from their parents in the comfort of their own homes. If other children become ill due to exposure to your sick child, either because he/she was returned to
daycare before full recovery or because he/she was not picked up promptly upon notice of becoming ill, other parents will be unnecessarily inconvenienced. Because this is disruptive to other children and their families, your cooperation on this issue is extremely important.

Every effort is taken to reduce the spread of illness by encouraging hand-washing and other sanitary practices (see Cleanliness and Hygiene ).

If your child is unable to participate in the normal activities of the daycare (including being able to play outside), then your child MUST stay home.

Children will be visually screened when they arrive in the morning. In the event a child becomes ill and needs to be picked up, the parent(s) will be called and are expected to come pick the child up within one hour (60 minutes). If the parent(s) cannot be reached, or have not arrived within an hour, the emergency contact person will be called and asked to come pick the child up.

For the benefit of our staff and other children in our care, a sick child will not be permitted to return to care for 24 hours after condition has returned to normal. The child may return 24 – 48 hours (depending upon the illness) after they have received the first dose of an antibiotic. If a child receives an antibiotic for an ear infection, he/she may return to day care immediately if he/she has been free of other symptoms mentioned for at least 24 hours. If you aren’t sure about whether or not to bring your child to care, please call your director to discuss it. Allergy related symptoms, and non-communicable illnesses do not require exclusion if you have a note from your doctor.

Symptoms requiring removal of child from daycare:
● Fever: Fever is defined as having a temperature of 100°F or higher taken under the arm, 101°F taken orally, or 102°F taken rectally. For children 4 months or younger, the lower rectal temperature of 101°F is considered a fever threshold; (a child needs to be fever free for a minimum of 24 hours before returning to daycare, that means the child is fever free without the aid of Tylenol®, or any other fever reducing substance.)
● Fever AND sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.
● Diarrhea: runny, watery, bloody stools, or 2 or more loose stools within last 4 hours.
● Vomiting: 2 or more times in a 24 hour period. Note: please do not bring your child if they have vomited in the night.
● Breathing trouble, sore throat, swollen glands, loss of voice, hacking or continuous coughing.
● Runny nose (other than clear), draining eyes or ears.
● Frequent scratching of body or scalp, lice, rash, or any other spots that resemble childhood diseases, including ringworm.
● Child is irritable, continuously crying, or requires more attention than we can provide without hurting the health, safety or well-being of the other children in our care.

Just a note : Many times our child care may get blamed for the illness of a child, meaning that we have “allowed” sick children to come here. Parents may not stop to think that when sick children are brought to our centre, our entire staff is also at risk of exposure. How would you feel if another parent brought their sick child and exposed your child? We STRESS this again — if you are not sure whether or not it is okay to bring your child, please call ahead to ask us. We may require a doctor’s decision as to whether or not the child is contagious. We appreciate you cooperation in this matter.

OUTBREAKS, IMMUNIZATION/VACCINES

For both Surrey and Langley Bright Angels Facility, it is mandatory to have your child immunized. During enrolment, Parents are required to provide a copy of your child’s immunization records. Due to some vaccinations given at certain ages, we ask that we are informed so that we can update your child’s records.Children who are not yet immunized with the recommended vaccinations, should an outbreak occurs, the Parent understands that their non-immunized child will be removed from the facility until it has been determined that the child’s health is not longer at risk.

MEDITATIONS

Parents will provide any medications needed by the child, including over-the-counter and prescription medicine. Written authorization is needed for us to administer ANY medication, prescription or over-the-counter.

NOTE : All medicines must be in their original container with pharmacist’s or manufacturer’s label, child’s name, dosage instructions, current date, name of medication, and times to be administered clearly written.

MEDICAL EMERGENCIES

Minor bumps and scratches are inevitable, but we make every effort to keep the children safe through supervision and childproofing. Minor injuries receive appropriate first aid, and if an emergency injury or illness occurs, you will be contacted as soon as possible. If necessary, your child will be taken to the nearest hospital where you will be asked to meet us. If you are not going to be at your usual place of employment, or at home, please make sure that we have a number where you can be reached.

Parents are responsible for all costs involved in emergency medical treatment, including emergency transportation, if required. Bright Angels Children’s Centre, will not be held liable for any sickness/injury of either parent/guardian or child while on these premises.

TERMINATION POLICIES

We reserve the right to terminate a child for the following reasons (but not limited to):
● Failure to pay
● Routinely late picking up your child
● Failure to complete the required forms
● Lack of parental cooperation
● Failure of child to adjust to the centre after a reasonable amount of time
● Physical or verbal abuse of any person or property
● Our inability to meet the child’s needs
● Lack of compliance with handbook regulations
● Serious illness of child

We appreciate as much advance notice as possible when terminating, and will give the same courtesy in return. Parents are required to give 30 days written notice when they decide to terminate child care.

We will give 30 days notice of termination for which full tuition is due, whether or not the child is in attendance. The provider reserves the right to give written notice of immediate termination where there are extreme circumstances that affect the wellbeing of the provider or other children in attendance.

Anyone who terminates daycare and has a balance that is outstanding will need to have the account settled within 30 days. All accounts not settled within 30 days will be turned over to a collections agency regardless of amount owed. All accounts turned over to collections will have a $20 per week late fee plus 35% collections fee added to amount due.

REVISIONS TO HANDBOOK AND CONTRACT

We reserve the right to make changes in rates and policies as we deem necessary. You will be notified, in writing, of any changes that may occur. Every attempt will be made to give at least two weeks notice of changes.

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